Privacy Policy

1. Introduction

Franchise Intelligence Group ("FIG," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at franchiseintelligencegroup.com, use our services, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form or request a consultation
• Subscribe to our newsletter or insights
• Engage with our services as a client
• Communicate with us via email or other channels

This information may include:

• Name and job title
• Business name and franchise brand information
• Email address and phone number
• Business address
• Information about your franchise operations and technology needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website or source
• General geographic location (city/region level)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Deliver and improve our AI automation, CRM, and consulting services
• Send you relevant insights, updates, and marketing communications (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security of our services

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website, conducting our business, or servicing you (e.g., email service providers, CRM platforms, analytics tools)
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Protection: To protect our rights, privacy, safety, or property, and that of our clients and partners
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our interactions with you.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@franchiseintelligencegroup.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. As stated above, we do not sell personal information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Franchise Intelligence Group
Email: privacy@franchiseintelligencegroup.com
Website: franchiseintelligencegroup.com/contact